Behind the Scenes at Shady Grove Eye and Vision Care

Shady Grove Eye and Vision Care and it’s precursor have been serving the vision and eye care needs of Montgomery County, Maryland (Rockville) for over 46 years. One of the last multi-doctor private optometrist practices in the area, we pride ourselves on our expertise and your experience. We are here to serve you and that motto comes across throughout your visit. Here’s a look into what goes on behind the scenes and what you can look forward to when you choose us as your eye doctors in Rockville, Maryland.

The typical day starts at 8:30 a.m. when the staff starts rolling in. The technicians start in the exam room, taking the protective coverings off of the equipment and sterilizing surfaces with alcohol. Subsequently we used to pull patient records, but having gone paperless there is no need anymore. In the back office insurances are verified and paperwork organized.  Dr. Glazier gets to his desk between 8:00 and 8:30 and checks his RSS feed for any breaking news in eye and vision care research and then posts that information on the blog and tweets it out to our social media followers. The receptionists straighten and organize the front desk and get ready for the patients. The opticians are also getting organized and making sure the frame displays are dust-free and straightened with the latest arrivals neatly displayed. The door opens promptly at 9:00 and everyone goes into high gear to ensure your eyecare experience is delivered in a timely and thorough manner using the latest technology. The doctors review the days patients and records and are called into their first patient encounter shortly after 9:00.

When you enter the practice you are greeted by friendly faces that are here to serve you. As a new patient, you will find most of the forms you need to fill out online by clicking this link. This will save you time and frustration in the waiting area.  Your digital information is transferred to your secure electronic medical record and reviewed by our technicians before you are brought back to meet the doctor. The technician greets you in the waiting area and brings you back to the “pretesting” area where a series of tests are run on modern digital eye examination technology. The technicians then seat you in the examination lane and review your medical information, entering the data gathered from the pretesting equipment. They wipe down the equipment with alcohol before the doctor enters the room, offering you the non-alcoholic drink of your choice to enjoy during your examination. The doctor performs their thorough examination and makes recommendations based on their findings and your desires, be it new eyeglass options, contact lenses or vision correction surgery. After a thorough review of the record, and discussion, ensuring the patients concerns are addressed, the doctor escorts the patient to the contact lens area, optical area or front desk to check out. In between patients the doctors answer emails and return phone calls – our doctors are very accessible via email to answer any questions or concerns you may have.
In the optical, the patient is greeted by veteran opticians who are experts at meeting their optical and eyewear needs by presenting options. With over 2000 frames to choose from and lots of professional opinions to help you, the task is much less daunting than in most opticals!

We have two receptionists, one dedicated to intake and one to outtake to minimize your wait checking in and out. Both are highly trained to help you maximize your insurance benefits and can answer all your questions regarding your visit and how it fits within your medical and vision coverage.

In between all of this we are able to keep in touch via our Facebook page and Twitter feed. You will receive an annual reminder before your next examination for your convenience.

We hope to see you for your next eye examination.  For further information, visit our website youreyesite.com or call (301) 670-1212 begin_of_the_skype_highlighting              (301) 670-1212      end_of_the_skype_highlighting begin_of_the_skype_highlighting              (301) 670-1212      end_of_the_skype_highlighting.  At Shady Grove Eye and Vision Care we value you as patients, constantly striving to exceed your expectations.

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